At onTrack Logistics, we are committed to providing reliable and timely shipping services while ensuring the safety and satisfaction of our customers. This Shipping Policy outlines the terms and conditions that govern the shipment of goods through our services.

Order Processing: Orders are typically processed within 1-2 business days after confirmation of payment. Processing times may vary during peak seasons or due to unforeseen circumstances. You will receive a notification once your shipment is dispatched.

Shipping Methods and Delivery Times: We offer a range of shipping options including standard, expedited, and express delivery. Estimated delivery times depend on the selected shipping method and destination. While we strive to meet these estimates, delays can occur due to customs clearance, weather, or other factors beyond our control.

Shipping Costs: Shipping fees are calculated based on the package size, weight, destination, and chosen delivery speed. All costs will be clearly communicated during checkout. Additional charges may apply for special handling or remote locations.

Tracking Your Shipment: Once your shipment is dispatched, you will receive a tracking number allowing you to monitor the progress of your delivery online. Our customer service team is available to assist with any tracking inquiries.

Loss or Damage: onTrack Logistics takes every precaution to protect your goods during transit. In the unlikely event of loss or damage, please contact us immediately. Claims must be reported within the specified time frame as detailed in our Returns & Refunds Policy.

We appreciate your trust in onTrack Logistics and are dedicated to providing shipping services that meet your expectations with transparency and professionalism.

At onTrack Logistics, customer satisfaction is our highest priority. This Returns & Refunds Policy outlines the procedures and conditions under which returns, exchanges, and refunds are accepted to ensure a smooth and fair process for all parties involved.

Eligibility for Returns: Returns are accepted for damaged, defective, or incorrect shipments. To qualify, customers must notify us within 7 calendar days of receiving the goods and provide supporting evidence such as photos. Returns for change of mind or other reasons may be considered on a case-by-case basis.

Return Process: To initiate a return, please contact our customer support team with your order details and reason for return. We will provide instructions on how to safely package and ship the items back to us. Returns must be sent using a trackable shipping method.

Refunds and Exchanges: Upon receipt and inspection of the returned items, we will process refunds or exchanges promptly. Refunds are typically issued via the original payment method within 7-10 business days. Exchanges will be handled based on product availability.

Non-Returnable Items: Certain goods such as perishable items, customized shipments, and hazardous materials are not eligible for returns due to safety and regulatory reasons. Please check with our team if you have questions about specific items.

At onTrack Logistics, the safety and security of your cargo are paramount. Our Cargo Handling & Safety Policy outlines the rigorous measures we implement to protect your goods throughout the shipping process, ensuring they arrive in perfect condition.

Strict Handling Procedures: We employ trained personnel who follow standardized protocols for loading, unloading, and securing cargo. Every shipment is treated with care to prevent damage caused by mishandling or improper storage.

Advanced Packaging Solutions: To enhance protection, we offer specialized packaging options including cushioning, shrink-wrapping, and custom crates tailored to the nature of the cargo. Proper packaging reduces risk during transit and handling.

Safety Compliance & Training: onTrack Logistics ensures compliance with all relevant local and international safety regulations. Our staff receive continuous training on best practices and emergency response to maintain high safety standards.

Monitoring & Security Measures: Shipments are monitored throughout transit using tracking technology and security protocols to prevent theft, loss, or tampering. We maintain secure facilities and vehicles equipped with surveillance to safeguard your cargo.

Navigating customs regulations and duties is a critical part of international shipping. onTrack Logistics ensures all shipments comply with applicable laws and requirements, minimizing delays and unexpected charges for our clients.

Accurate Documentation: Proper and complete documentation is essential for smooth customs clearance. We assist in preparing invoices, certificates of origin, and other necessary paperwork to meet the standards set by customs authorities.

Duty and Tax Assessment: Duties and taxes vary depending on the nature of the goods, their value, and destination country regulations. onTrack Logistics provides transparent estimates and guidance to help clients anticipate these costs before shipment.

Customs Clearance Process: The clearance process is handled by experienced brokers who liaise with customs officials to facilitate timely release of goods. Proactive communication and thorough preparation help avoid unnecessary holdups or inspections.

Client Responsibilities: Clients are responsible for providing accurate product descriptions and any required permits or licenses. Failure to comply with customs regulations may result in shipment delays, penalties, or seizure.

Insurance coverage is available to protect shipments against loss, damage, or unforeseen incidents during transit. The insurance fee varies based on the declared value of the shipment and is calculated to provide adequate protection tailored to your cargo.

Insurance Fee Calculation: The insurance fee is determined as a percentage of the shipment's declared value. This ensures that higher-value shipments receive proportionate coverage, offering peace of mind throughout the shipping process.

Refund Policy: The insurance fee is fully refundable upon successful delivery of the shipment without any claim. If a claim is made due to loss or damage, the fee will be applied toward the settlement process according to the terms of the insurance agreement.

Claim Process: In the event of loss or damage, clients must notify onTrack Logistics promptly with supporting documentation such as photos and delivery receipts. Claims will be investigated thoroughly to ensure fair and timely resolution in accordance with our policy guidelines.

Payment for services must be completed in full prior to shipment processing unless otherwise agreed. onTrack Logistics offers multiple secure payment options to accommodate the diverse needs of our clients.

Accepted Payment Methods: Payments can be made via credit/debit cards, bank transfers, digital wallets, and other online payment gateways. All transactions are processed using encrypted technology to ensure security and privacy.

Payment Deadlines: Timely payment is essential for prompt shipment handling. Failure to meet payment deadlines may result in delays, cancellation of orders, or suspension of services until payment is received.

Invoices and Receipts: Upon successful payment, clients will receive a detailed invoice and payment receipt via email. These documents serve as confirmation of your transaction and may be used for record-keeping or accounting purposes.

Disputes and Refunds: Any payment disputes or refund requests should be directed to our customer support team promptly. onTrack Logistics is committed to resolving such issues fairly and transparently, following the terms outlined in our Returns & Refunds Policy.

Protecting your personal information is a top priority for onTrack Logistics. This Privacy Policy explains how data is collected, used, stored, and safeguarded when you interact with our services.

Information Collection: Data collected may include personal details such as name, contact information, payment details, and shipment information. This information is gathered through website forms, transactions, and customer interactions to facilitate service delivery.

Use of Information: Collected data is used exclusively to process orders, provide customer support, improve service quality, and comply with legal obligations. Personal information is never sold or shared with unauthorized third parties.

Data Security: Advanced security measures such as encryption, firewalls, and secure servers are implemented to protect your data from unauthorized access, alteration, or disclosure. Regular audits and updates maintain high standards of data protection.

User Rights: Users have the right to access, update, or request deletion of their personal information. onTrack Logistics commits to responding promptly to such requests while ensuring compliance with applicable data protection laws.

These Terms & Conditions govern the use of onTrack Logistics's services and website. By engaging with our company, clients agree to abide by the rules and guidelines set forth to ensure a secure and fair shipping experience.

Service Agreement: onTrack Logistics provides logistics and shipping services in accordance with applicable laws and industry standards. Clients agree to supply accurate information and comply with all shipment requirements.

Liability Limitations: The company's liability for loss, damage, or delay is limited to the terms agreed upon in the shipping contract and any applicable insurance coverage. onTrack Logistics is not responsible for indirect or consequential damages.

Payment Terms: Full payment is required before shipment processing unless otherwise specified. Delays in payment may result in postponed delivery or cancellation of services.

Customer Responsibilities: Clients must ensure shipments comply with legal regulations, provide accurate documentation, and adhere to packaging standards. Failure to do so may affect shipment processing and liability.